soda88 Privacy Policy Player Personal Data Protection

Collection of Personal Information

soda88 collects your personal information through various channels when you interact with our platform. The types of information we may collect include:

• Registration information: full name, email address, mobile phone number, date of birth, and account password.
• Identity verification information: national identity card number (MyKad) or valid identification document, as required by KYC (Know Your Customer) procedures for legal compliance.
• Financial information: details of the payment methods used for deposits and withdrawals, including e-wallet accounts and banking information required for transaction processing.
• Platform usage data: betting history, game activity, bonus options used, and records of deposit and withdrawal transactions.
• Technical information: IP address, device type, operating system, web browser, and access log data automatically generated when you browse the soda88 website.
• Support communications: records of live chat conversations and emails you send to our customer support team.

Purpose of Using Information

The personal information we collect is used only for legitimate and specific purposes. soda88 uses your data to:

• Manage account registration, identity verification, and overall platform operations.
• Process deposit and withdrawal transactions through the available payment methods.
• Contact you regarding account status, service updates, security notifications, and responses to customer support enquiries.
• Comply with legal requirements and international licensing regulations, including anti-money laundering (AML) and KYC procedures.
• Ensure account security by detecting suspicious or unauthorised activity.
• Improve user experience and platform performance based on collected usage data.
• Send promotional communications about bonus offers and campaigns to you, subject to the communication preferences you have set in your account.

Disclosure to Third Parties

soda88 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. However, in certain situations, we may need to share your data with the following parties:

• Payment service providers: to process financial transactions you make through our platform.
• Game software providers: to the extent necessary to deliver a properly functioning game experience.
• Regulatory authorities and law enforcement: when required by law, court order, or direction from a relevant authority.
• Auditors and security consultants: who are bound by strict confidentiality agreements to help us assess and improve platform security.

All third parties we deal with are required to comply with data protection standards comparable to those we uphold ourselves. We do not grant access to your information beyond what is necessary for the specific purpose of providing the relevant service.

Data Retention Period

soda88 retains your personal information for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable legal and licensing regulations. In general:

• Active account data is retained for as long as your account remains active on the soda88 platform.
• Financial transaction records are retained for the minimum period required for anti-money laundering compliance and internal audit purposes.
• Once your account is formally closed, your data will be retained for the period required by law, after which it will be securely deleted or anonymised.

Cookies and Tracking Technologies

The soda88 website uses cookies and similar technologies to improve user experience and ensure the platform functions smoothly. The cookies we use fall into several categories:

• Essential cookies: Required for basic platform functions such as login session verification and security controls. These cookies cannot be disabled.
• Performance cookies: Help us understand how visitors interact with our website by collecting usage data that does not identify individuals.
• Preference cookies: Store your settings such as display language and account preferences so that your experience is more personalised each time you return to the platform.

You can control and delete cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality of parts of the soda88 platform.

Information Security

soda88 implements various technical and procedural measures to protect your personal information from unauthorised access, disclosure, modification, or destruction. These measures include:

• Data encryption using SSL/TLS protocols during the transmission of information between your device and our servers.
• Strict access controls to ensure that only authorised and relevant personnel can access sensitive information.
• Continuous system monitoring to detect and respond to any threats or suspicious activity.
• Regular security assessments carried out by internal teams and independent auditors.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to take your own precautions as well, such as using a strong password, not sharing your login credentials, and logging out of your account after you have finished using the platform.

Cross-Border Data Transfers

As soda88 operates under international licensing, your personal information may be processed or stored on servers located outside Malaysia. In such situations, we ensure that protection equivalent to international data protection standards is fully upheld.

Every cross-border data transfer we carry out is subject to appropriate data transfer agreements and additional safeguards to ensure that your rights as a player are not affected regardless of where that data is processed.

Changes to This Privacy Policy

soda88 reserves the right to update or amend this privacy policy at any time in line with operational requirements, changes in law, or developments in industry best practices. Any material changes will be communicated to you through:

• Notifications displayed prominently on the soda88 website.
• Email to the address registered in your account (for significant changes).
• In-platform notification messages when you log in.

The effective date of the latest version of this policy will always be shown at the top of this document. Continued use of the soda88 platform after changes have been communicated is considered acceptance of the updated terms.

Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this privacy policy or soda88's use of your personal information, our customer support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via live chat available directly on the soda88 platform, or by email at [email protected]. All privacy-related enquiries will be handled in Malay or English according to your preference.